ALSOOQ Valet
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Official Data Protection Document - ALSOOQ Valet

Privacy & Data Protection Policy

This document outlines ALSOOQ Valet commitment to safeguarding personal data across our apps, website, and valet services in Kuwait.

Compliant with Google Play policies and Kuwait data protection regulations
Last Updated: 2026-09

Official Privacy Policy for ALSOOQ Valet Services & Applications

Welcome to ALSOOQ Valet Car Parking Company, established and operating in the State of Kuwait. We are committed to maintaining the highest standards of transparency and protecting the confidentiality and security of your personal data in accordance with the electronic transactions regulations of Kuwait and Google Play Store Developer Policy requirements.

1. Prominent Disclosure: Foreground and Background Location Data Usage

In accordance with Google Play Developer Policy guidelines, we provide this explicit disclosure on how and why location data (GPS) is collected:

• While Using the App (Foreground Location): We collect your precise location to identify nearby ALSOOQ valet parking stations, provide turn-by-turn routing to the reception lobby, and facilitate swift vehicle handovers.

• In the Background (Background Location): For customers, background location is utilized during active vehicle retrieval requests to deliver accurate real-time driver arrival notifications (ETA updates) even when the app is minimized or your screen is locked. For valet staff and drivers (Guard/Driver App), background location is collected during active duty shifts to facilitate vehicle tracking between parking lots, ensure vehicle safety, and record geofenced attendance verification.

• No Selling of Location Data: We NEVER sell or license your location data to third-party advertisers. You may disable or revoke location permissions at any time via your device settings.

2. Information We Collect

• Personal & Identity Information: Full name, mobile telephone number (primary account identifier, OTP verification, and digital ticket SMS delivery), and email address.

• Vehicle Information: License plate number, vehicle make, model, and color for precise vehicle identification, parking slot assignment, and accurate handover.

• Payment & Transaction Information: Booking references, payment amounts, and digital ticket logs. Please note: We do NOT store credit card numbers, debit card details, or PINs on our servers. All electronic transactions are securely processed through certified, PCI-DSS compliant payment gateways (such as K-NET and MyFatoorah).

• Camera & Photos: We request camera permission solely to scan QR codes on digital tickets, perform license plate recognition, or capture vehicle condition records upon drop-off. We do NOT access private photo libraries.

• Device & Technical Diagnostics: Device model, operating system version (Android), unique device identifiers, and crash diagnostic logs to maintain app stability and security.

3. Third-Party Services and SDKs

Our applications integrate trusted third-party SDKs that process limited data under industry-standard security practices:

• Google Play Services: Core Android framework and application integrity services.

• Google Maps SDK: Interactive mapping, geolocation, and turn-by-turn routing.

• Firebase Cloud Messaging (FCM): Real-time push notifications for ticket updates and vehicle ETA.

• OneSignal SDK: Multi-channel service alerts and critical status announcements.

• MyFatoorah Gateway: Secure K-NET and Credit Card processing in the State of Kuwait.

4. User Account & Personal Data Deletion Policy (Google Play Mandate)

Users have the right to permanently delete their account and associated personal data at any time via:

• Directly In-App: Open ALSOOQ Valet App > Navigate to Profile > Settings > Tap "Delete Account" and confirm.

• Online Web Form: Submit an account deletion request through our web portal: https://alsooqvaletkw.com/contact_us

• By Email: Send a deletion request from your registered email address to: info@alsooqvalet.com with subject "Account Deletion Request - ALSOOQ Valet".

* Personal profiles, vehicle records, and phone numbers are permanently purged within 7 business days, retaining only anonymized fiscal records required by Kuwait Commercial Laws.

5. Data Security & Retention Policy

We deploy robust TLS 1.3 / SSL 256-bit encryption for all data in transit, and store information in high-security databases with restricted administrative access.

6. Children's Privacy (18+)

Our services are strictly directed to individuals who possess legal driving age and contractual capacity (18 years and above). We do not knowingly collect personal data from children under 13.

7. Policy Updates

We may update this Privacy Policy periodically. We will notify users of any material changes via in-app banner or by revising the "Last Updated" date on this page.

8. Contact Information & Legal Inquiries

• Legal Entity: ALSOOQ Valet Car Parking Company

• Registered Office: Al-Farwaniya – Block 1 – Plot No. 5101 – Street 123 – Al-Fadala Complex – State of Kuwait

• Official Email: info@alsooqvalet.com / info@alsooqvaletkw.com

• Support Telephone: +965 41033410 / +965 2200 0000

• Official Website: https://alsooqvaletkw.com

Prominent Disclosure: Location Data Usage (Foreground & Background)

In accordance with Google Play developer policies, we clearly disclose how and why ALSOOQ Valet collects GPS location data:

  • Foreground Location: Used when interacting with the app to pinpoint your nearest ALSOOQ valet station, calculate route navigation, and streamline vehicle intake.
  • Background Location: For customers, background GPS is used solely during car retrieval requests to give live, accurate driver arrival alerts and ETAs even when the screen is locked. For staff/drivers, background GPS manages vehicle staging, security geofencing, and work-shift verification.
  • Zero Third-Party Selling: We never sell or share location records with advertisers or third parties. You may revoke location permissions at any time via OS settings.

Account & Data Deletion Mechanism (Google Play Policy Mandate)

You have the right to request full account deletion and erasure of associated data anytime via:

1. Information We Collect

We collect personal data you provide directly: full name, mobile number, email address, vehicle details (plate number, make, color), and booking history to deliver valet services seamlessly.

2. Data Security & Electronic Payments

We employ industry-standard SSL/TLS encryption. Sensitive credit card credentials are never stored on our servers; they are processed directly by certified Kuwait payment gateways (KNET, Apple Pay) in full compliance with PCI-DSS standards.

3. Data Protection Officer Contact

For privacy inquiries or data rights requests, contact our Data Protection Officer at: info@alsooqvalet.com or by phone at +965 41033410.